Welcome

This is a sample of what you would experience in the course. We are making part of the first module available for free so that you can gauge whether the content level is right for you. Written assignments, discussion forums and quizzes are not included. If you are interested in taking this course, please visit our website for more details. Please contact us at edgh@uw.edu if you have questions.

Video: Course Introduction

Course Learning Objectives

After completing this course, you will be able to:

1. Explain the importance of systems thinking in the clinical laboratory;
2. Identify problems in the laboratory and implement process improvement methods;
3. Explains basic terminology used in quality control and recognize key methods for ensuring quality in the laboratory;
4. Implement quality assurance practices (timeliness, reliability and accuracy of testing);
5. Explain the importance of maintaining sample integrity and assuring that all regulations and requirements are met when transporting samples;
6. Recognize the costs associated with laboratory quality control;
7. Deploy managerial methods to improve laboratory testing and processes;
8. Develop methods to measure customer satisfaction;
9. Establish methods to implement and evaluate new clinical laboratory diagnostic tests using the principles of test verification, validation, and quality control;
10. Prevent, detect, and act on unwanted laboratory testing errors;
11. Apply processes to encourage and implement innovation in clinical laboratory testing practices.