We receive many emails each day, and it helps us to respond more quickly when you can provide detailed information in your email.

When emailing us at edgh@uw.edu, please be sure to include the following information:

1. Name and email address you use for the course
2. Course you are enrolled in (if applicable)
3. Detailed description of your question
4. A screenshot (if applicable)

We will do our best to respond quickly but it could take up to 3 business days to receive a response. 

Please note that our team largely is working in the US Pacific Time Zone so it may be up to 12 hours before we see your message. Also, we do not respond to emails over the weekend. We welcome you to review articles that may provide answers to frequently asked questions.